My Submission To Bank

Dear SirYou always mention I. should have given a mandate at the very starting of the deposit a renewal option .But I would have renewed the same on maturity only as per my requirement .Hence I had no renewal option from the beginning.But this does not give you any right over the depositor's money to get it matured on a previous date i.e on 18 -04 2012 insteadof the agreement date i.e 18-10-2013 as per the receipt(attached) without notifying the depositor of the same.Bankas you know has also given options for1.Notice on maturity of deposit before a few days of the date of maturity.2.The variation in the agreement as per the receipt must in all circumstances should have been duly intimated.Your failure do the both failed me to turn up in the Branch on maturity date 18-04-2012 as I did not know the changefor above two reasons which are legal obligations on your part which you failed to do and hence eventually my turning up on the maturity date as per the receipt held at my end with date 18-10-2013 for renewal and thereafter did not help me for renewing with maturity value at TD rate as per the extant guidelines.The matter revolves around your unilateral change in deposit agreement without notice.Hence I shall request you to amend your one track reasoning of not giving the renewal option at the time of creation of deposit as a fault and as you know the renewal option can be exercised on the maturity date without violation of Bank's guidelines in any manner.I hope it will clear your confusion and you renew my deposit from 12-04-2012 at the TD rate for 5 years as RIP and please don't go on with a parrot like repeatition of your understanding as you are going to solve depositor's issues and not your issues.Bank's replyDear sir,Regarding your complain Dt.2.2.2016 we would like to mention that your above deposit matured on 18.4.2012.There was no provision in the scheme for renewal unless you opt to invest the matured amount in some Term. Please find out whether my renewal as demanded from 18-04-2012 without intimation is whether the sufficient ground to renew my deposit from that date i.e 18-04-2012.