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Madhavi

1. Product information in terms of manufacturing month, year and manufacturer name, importer name etc is always printed in the box of a new mobile phone. 2. I was not given the box and at the time of purchase I did not realize the importance. Now my phone is defective. I want to know the manufacturing month, year to understand how old my phone is. The authorized dealer of the company now tells me they do not know the manufacturing month, year for this new phone and that it is their policy to give the phone to the customer and send the box back to the company head office in India and shockingly the head office company in India too agrees this is their policy in written communication to me. I understand, very strange but it has indeed happened. The guidance I request is under which Act/Law is the company which has its registered office abroad and head office in India is in violation of not providing rudimentary details like manufacturing month, year, importer name, manufacturer name etc to consumer. Thank you in advance.

Expert's Answers(9)

Kishan Dutt Kalaskar 40 years Exp (Retired Judge)
Bengaluru Urban, Karnataka

187 Client Ratings

Please read The Legal Metrology (Packaged Commodities) Rules, 2011

January 17, 2018
Advocate N Karthikkanna
Madurai, Tamil Nadu

60 Client Ratings

Government of IndiaÂ Ministry of Consumer Affairs, Food & Public Distribution Department of Consumer Affairs Lodge complaint contact Â TOLL FREE 18zerozero114zerozerozero OR 14404 Â All Days Except National Holidays(09:30 AM To 05:30 PM)

January 17, 2018
Advocate N Karthikkanna
Madurai, Tamil Nadu

60 Client Ratings

If u want personal relief like compensation/refund/replacement u can file Consumer case against the company directly.. Govt will not be involved if u want to take Public Interest Action against the company you have to file complaint before govt authorities.. i.e. Labour dept, Consumer ministry.. etc.

January 17, 2018
Advocate N Karthikkanna
Madurai, Tamil Nadu

60 Client Ratings

Try to file Consumer case within 6 months.. Don't delay..

January 17, 2018
Advocate N Karthikkanna
Madurai, Tamil Nadu

60 Client Ratings

Besides u can check ur mobile Manufacturing date and other details.. in your phone option.. Also there is a specific code number.. like *#0000# when it's pressed it will show those details, which are authentic and can be used in court.. Google your phone model and find codes..

January 17, 2018
Advocate N Karthikkanna
Madurai, Tamil Nadu

60 Client Ratings

Told u earlier.. Legal Metrology rules.. Besides did u checked whether the one u bought is New or "Refurbished"

January 17, 2018
Kishan Dutt Kalaskar 40 years Exp (Retired Judge)
Bengaluru Urban, Karnataka

187 Client Ratings

Dear Sir, Legal Metrology (Packaged Commodities) Rules, 2011" on the net and act accordingly and file complaints to redress your grievances. Please read "

January 16, 2018