Query Against My Actionable Against Travel Agent

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The conduct of the travel agency clearly amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019. Once the consumer has paid consideration and submitted all required documents, it is the duty of the agency to process the visa and complete the booking within the promised timeline. Repeatedly asking for documents and delaying the process without justification shows negligence on their part. You are NOT bound to accept rescheduling to the next batch if it was not part of the original agreement. Forcing you to shift instead of providing services on agreed dates or refund is illegal. You have the following rights: 1. To demand full refund if services are not provided within agreed time 2. To claim compensation for mental harassment and inconvenience 3. To initiate legal proceedings for deficiency of service Recommended steps: • Send a legal notice demanding refund within 7 days • If no response, file complaint under Consumer Protection Act via e-Daakhil portal • Claim refund + compensation + litigation costs In such matters, consumer courts have consistently held service providers liable for delay and non-performance. Therefore, you should immediately take legal action rather than relying on their assurances.

File a consumer case against the agency for deficiency in services and un fair trade practices .The consumer can avail the refund amount ,compensation and other reliefs .