Receipt Of Fault Goods Thru Emarketing Company

i had ordered a rice cooker from wonder chef company and when we received the package the rice cooker was damaged, we immly called the customer care people and gave a complaint, thou they told they will send a replacement and now almost one month has passed we have not received the replacement, also they dont give a reply of the email as we have send them several reminders. talking to customer care people is very difficult and they always put the call on hold